Inspiration

Teams start with video testimonials - then quickly discover endless new uses: product feedback, team videos, event recaps, weekly CEO videos, and so much more.

Inspiration

What else is possible

Creative use cases to explore beyond testimonials.

Internal Comms

Weekly CEO Update

Replace the all-hands email with a 2-minute video from leadership. More personal, more engaging, more human.

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Product

Product Feedback Loops

Let customers show you what they love (and what frustrates them) in their own words, on camera.

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Events

Event Recaps

Capture attendee reactions, speaker highlights, and hallway buzz in real-time at any conference or meetup.

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Best Practices

Six rules that make video testimonials work

Distilled from thousands of customer recordings. The timing, channels, format, AI, mistakes, and ROI behind a review program that scales instead of quietly dying.

Timing

Ask within 48 hours of the positive moment

Response rates drop by half every week after the experience. Trigger the request from the event - delivery, milestone, signed-off project - not from somebody's calendar.

36% → 8%response rate, day 2 vs day 14
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Channels

Combine channels - never just email

Email scales but converts at 5-15%. WhatsApp lands at 25-40%. Asking in person hits 50-70%. Teams that combine channels collect roughly 3× more reviews than email-only teams.

more reviews with a channel relay
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Format

Default to video, keep text as backup

Voice carries enthusiasm. Face carries identity. Customers say things on camera they would never type. Video sits at the top of the trust ladder, above text reviews, friend referrals, and every form of advertising.

1.8×conversion lift over text reviews
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AI

Let AI handle the questions, scripts, and timing

Sector-tuned questions. A teleprompter that writes itself from the answers. Sentiment scoring that flags weak replies. Channel and time picked automatically. The marketer stops drafting and starts curating.

5 minfrom trigger to published video
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Mistakes

Avoid the 7 mistakes that drain 80% of reviews

Asking too late. Too many steps in the flow. Cherry-picking your happiest customers. No follow-up. Reviews you never publish. Skipped GDPR. Generic questions. Each one quietly halves your funnel.

80%of collectable reviews lost to fixable mistakes
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ROI

Reviews touch conversion, SEO, CAC, and retention

Not a marketing campaign - infrastructure. Conversion lift on landing pages. Better search-result CTR. Lower CAC. Higher retention. Every video you collect this month is still working a year from now.

+270%landing page conversion with video proof
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Start collecting customer stories today

Everything you need to know about HappyClient. Can’t find the answer you’re looking for?

Lorenzo

Book a 20 minute demo call

We’ll show you exactly how to collect and use high-quality video testimonials.

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Talk to us

Ask us any question regarding the product, we’re happy to help. We usually answer within 2 hours.

Whatsapp Chat

Direct answer from one of the founders

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Prefer to drop by? Find us at Wintercircus, Gent - Salad’s on us!

Faqs

Everything you need to know about HappyClient. Can’t find the answer you’re looking for?

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Will customers actually participate?

Yes - and the numbers prove it. Recording takes just 3 minutes with guided questions, no app install, and works on any device. The Lean Six Sigma Company hit a 73% response rate, the Belgium Startup Awards achieved 89% engagement, and Moonbird collected 27 testimonials on a sensitive health topic. The personal, low-friction approach makes people want to participate.

Does my customer need to install anything?

No. HappyClient runs straight in the browser, on any device. Your customer clicks the link, gives recording consent, follows the guided questions, and submits the video - no app to download, no account to create, no extra friction.

How quickly can we go live?

Creating your first branded video interview takes 1 to 3 minutes. Share the link and the moment your customer finishes recording, the raw video lands in your library in less than 20 seconds. Need fully on-brand, professionally edited videos? They're ready within 2-3 hours. ENGIE went from first call to live deployment in just 4 days.

How fast can we use testimonials in our campaigns?

Hours, not weeks. Every submission gets basic editing applied automatically in seconds; professionally edited, on-brand cuts ship within 2-3 hours. So once a customer finishes recording, you can drop their testimonial into an email, ad, landing page, or sales deck the same day.

Are the videos on brand?

Every video is automatically styled with your brand colors, logo, fonts, and custom templates. The recording experience itself is fully branded too, so your customers feel right at home. ContourLab's fashion brand clients said the results looked better than what they'd get from a production agency.

How about other languages?

Your customers can record from anywhere in the world, on any device, in any language. JustBite collects testimonials across 8 European countries without a single trip, and Shinnoki gathers architect testimonials in 3 languages from Belgium to Japan - all run from HQ.