A Steady Stream of Patient Testimonials from 100,000 NPS-Targeted Users
Always-on video collection for sensitive health content. Raw, unedited footage. Maximum authenticity.
About Skindr
Always-on video collection for sensitive health content. Raw, unedited footage. Maximum authenticity.
The Challenge
Skindr, a digital dermatology platform with 100,000+ users, needed patient testimonials for trust-building but faced strict healthcare privacy concerns. Patients discussing skin conditions on camera requires extreme sensitivity and trust.
The Solution
HappyClient integrated with Skindr's NPS scoring system to automatically trigger video requests only to patients who scored 9 or 10. The recording flow was designed with healthcare-specific guidelines, ensuring patients felt comfortable sharing their experience.
How HappyClient helped:
- Remote-first video collection with no production crew needed
- Guided interview questions designed for authentic responses
- Personalized outreach that drives high response rates
"In healthcare, authenticity is everything. These unedited videos build more trust than any polished production."
The Results
What Skindr achieved with HappyClient
Continuous stream of authentic patient testimonials from highly satisfied users
NPS-triggered automation ensures only happy patients are asked
Raw, unedited footage maximizes authenticity
Content used on website and in investor presentations
More Inspiration
Start collecting customer stories today
Everything you need to know about HappyClient. Can’t find the answer you’re looking for?
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Faqs
Everything you need to know about HappyClient. Can’t find the answer you’re looking for?
Will customers actually participate?
Yes - and the numbers prove it. Recording takes just 3 minutes with guided questions, no app install, and works on any device. The Lean Six Sigma Company hit a 73% response rate, the Belgium Startup Awards achieved 89% engagement, and Moonbird collected 27 testimonials on a sensitive health topic. The personal, low-friction approach makes people want to participate.
Does my customer need to install anything?
No. HappyClient runs straight in the browser, on any device. Your customer clicks the link, gives recording consent, follows the guided questions, and submits the video - no app to download, no account to create, no extra friction.
How quickly can we go live?
Creating your first branded video interview takes 1 to 3 minutes. Share the link and the moment your customer finishes recording, the raw video lands in your library in less than 20 seconds. Need fully on-brand, professionally edited videos? They're ready within 2-3 hours. ENGIE went from first call to live deployment in just 4 days.
How fast can we use testimonials in our campaigns?
Hours, not weeks. Every submission gets basic editing applied automatically in seconds; professionally edited, on-brand cuts ship within 2-3 hours. So once a customer finishes recording, you can drop their testimonial into an email, ad, landing page, or sales deck the same day.
Are the videos on brand?
Every video is automatically styled with your brand colors, logo, fonts, and custom templates. The recording experience itself is fully branded too, so your customers feel right at home. ContourLab's fashion brand clients said the results looked better than what they'd get from a production agency.
How about other languages?
Your customers can record from anywhere in the world, on any device, in any language. JustBite collects testimonials across 8 European countries without a single trip, and Shinnoki gathers architect testimonials in 3 languages from Belgium to Japan - all run from HQ.