Trust at Scale for Women's Healthcare Platform Rollout

Multilingual video testimonials bridging patient hesitation and provider confidence in Belgium's digital health ecosystem.

60videos targeted
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About UMA Health

Women's HealthcareHealth & Wellness

Multilingual video testimonials bridging patient hesitation and provider confidence in Belgium's digital health ecosystem.

The Challenge

UMA Health, a women's healthcare platform, needed multilingual testimonials from both patients and healthcare providers across Belgium. The sensitivity of women's health topics combined with the need for Dutch and French content made traditional production extremely complex.

The Solution

HappyClient provided multilingual recording flows in Dutch and French, with healthcare-appropriate interview questions. Both patients and providers could record from their own environment, ensuring comfort and authenticity for these sensitive health topics.

How HappyClient helped:

  • Remote-first video collection with no production crew needed
  • Guided interview questions designed for authentic responses
  • Personalized outreach that drives high response rates

"Having testimonials in both Dutch and French was critical for our national rollout."

G
Growth TeamUMA Health

The Results

What UMA Health achieved with HappyClient

60videos targeted

Multilingual testimonials in Dutch and French

Both patient and provider perspectives captured

60 targeted video collections across Belgium

Content builds trust for platform adoption

Start collecting customer stories today

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FAQs

The most common questions and objections we hear from teams evaluating HappyClient. Can’t find yours?

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How can I see how it works?

Watch the video below to see HappyClient in action - from sending the recording link to receiving a fully branded testimonial.

Or try it yourself

Our manual process doesn't scale - how is this different?

HappyClient is built for scale. You create a branded video interview once, then send a simple link to as many customers as you want. No scheduling, no camera crews, no back-and-forth. Artion collected 15 video testimonials in just 14 days with zero production costs, and The Lean Six Sigma Company achieved a 73% response rate across their alumni network. It runs on autopilot - set it up and let it collect.

Our clients are spread across regions - can this still work?

That's exactly what HappyClient is designed for. Your customers record from anywhere in the world, on any device, in any language. No travel, no crews, no logistics. JustBite collects testimonials across 8 European countries without a single trip, and Shinnoki gathers architect testimonials in 3 languages from Belgium to Japan - all from HQ.

We're paying thousands per video to agencies - is this really cheaper?

Dramatically. HappyClient is up to 10x cheaper than traditional video production. JustBite saw a 70-80% cost reduction per video compared to their freelancer model, and the Belgium Startup Awards collected videos from 18 winners with zero production budget. You get on-brand, ready-to-publish content at a fraction of the cost.

Will our customers actually participate?

Yes - and the numbers prove it. Recording takes just 3 minutes with guided questions, no app install, and works on any device. The Lean Six Sigma Company hit a 73% response rate, the Belgium Startup Awards achieved 89% engagement, and Moonbird collected 27 testimonials on a sensitive health topic. The personal, low-friction approach makes people want to participate.

Does it integrate with our existing tools?

There's nothing to integrate. HappyClient gives you a simple link to your branded video interview - share it via email, WhatsApp, LinkedIn, your CRM, or any channel you already use. No plugins, no API setup, no IT involvement. Just copy the link and send it. Some clients like Skindr go further by connecting it to their NPS system, but that's entirely optional.

How fast can we go from request to sales asset?

Creating a video interview takes 1 to 3 minutes. After that, just share the link with your clients. When they finish recording, the video pops up in your library in less than 20 seconds with basic editing already applied. Need fully on-brand, professionally edited videos? They're ready within 2-3 hours. Hours, not weeks. ENGIE went from first call to live deployment in just 4 days and captured 18 interviews at their job fair.

We're in a regulated industry - is this compliant?

HappyClient is built consent-first and fully GDPR-compliant. Recording consent is captured before every session, and all data is stored securely in the EU. We already work with healthcare companies like Moonbird, Skindr, and UMA Health - industries where privacy and compliance are non-negotiable.

It's not the right time - we have other priorities.

That's the beauty of it: HappyClient runs on autopilot. Set up your branded video interview once, connect it to your CRM or email automation, and it collects testimonials in the background while you focus on other work. X-OATS set up an automated post-purchase email flow that targets 11,000+ customers without any manual effort.

Are the videos on brand?

Every video is automatically styled with your brand colors, logo, fonts, and custom templates. The recording experience itself is fully branded too, so your customers feel right at home. ContourLab's fashion brand clients said the results looked better than what they'd get from a production agency.