Turning 700+ Pool Owners into Video Advocates Across 4 Languages
From zero video testimonials to a multilingual advocacy system. 60% email open rate. Smart incentives that drive participation.
About TSPH Pool Systems
From zero video testimonials to a multilingual advocacy system. 60% email open rate. Smart incentives that drive participation.
The Challenge
TSPH manufactures premium pools under LPW Pools and Flexline brands but operates through a B2B2C model via pool builders. Despite 700+ satisfied pool owners, they had no direct relationship and therefore no video testimonials. They needed multilingual content in Dutch, French, German, and English.
The Solution
HappyClient built a custom 4-language video testimonial system with a first-of-its-kind language picker. Smart incentives (1 year free pool maintenance or branded inflatable toys) drove participation. A mass Mailchimp campaign to 600-700 customers achieved 60% open rate with video requests integrated into the warranty email flow.
How HappyClient helped:
- Remote-first video collection with no production crew needed
- Guided interview questions designed for authentic responses
- Personalized outreach that drives high response rates
"The goal is to send customers an email campaign with a clear incentive and a light, fun tone - no pressure, just an invitation to share their pool story."
The Results
What TSPH Pool Systems achieved with HappyClient
700+ pool owners reached via email campaign
60% email open rate on testimonial requests
4 languages supported with custom language picker
Automated warranty email flow for ongoing collection
More Inspiration
Start collecting customer stories today
Everything you need to know about HappyClient. Can’t find the answer you’re looking for?
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Faqs
Everything you need to know about HappyClient. Can’t find the answer you’re looking for?
Will customers actually participate?
Yes - and the numbers prove it. Recording takes just 3 minutes with guided questions, no app install, and works on any device. The Lean Six Sigma Company hit a 73% response rate, the Belgium Startup Awards achieved 89% engagement, and Moonbird collected 27 testimonials on a sensitive health topic. The personal, low-friction approach makes people want to participate.
Does my customer need to install anything?
No. HappyClient runs straight in the browser, on any device. Your customer clicks the link, gives recording consent, follows the guided questions, and submits the video - no app to download, no account to create, no extra friction.
How quickly can we go live?
Creating your first branded video interview takes 1 to 3 minutes. Share the link and the moment your customer finishes recording, the raw video lands in your library in less than 20 seconds. Need fully on-brand, professionally edited videos? They're ready within 2-3 hours. ENGIE went from first call to live deployment in just 4 days.
How fast can we use testimonials in our campaigns?
Hours, not weeks. Every submission gets basic editing applied automatically in seconds; professionally edited, on-brand cuts ship within 2-3 hours. So once a customer finishes recording, you can drop their testimonial into an email, ad, landing page, or sales deck the same day.
Are the videos on brand?
Every video is automatically styled with your brand colors, logo, fonts, and custom templates. The recording experience itself is fully branded too, so your customers feel right at home. ContourLab's fashion brand clients said the results looked better than what they'd get from a production agency.
How about other languages?
Your customers can record from anywhere in the world, on any device, in any language. JustBite collects testimonials across 8 European countries without a single trip, and Shinnoki gathers architect testimonials in 3 languages from Belgium to Japan - all run from HQ.